Policies:Animal House Pet Lodging

CURRENT VACCINATIONS ARE REQUIRED

Rabies: current 3 year
Distemper combo: current 1 year
Bordetella (canine cough): current 6 month

Proof of vaccinations must be submitted prior to the scheduled drop off day. I do not provide the bordetella vaccination

PICK UP & DROP OFF POLICIES

When you make a boarding reservation, you will need to make an appointment time to drop off and pick up your pet(s). Arriving on time for these appointments is important as I arrange the daily exercise schedule around the appointment schedule for each day. If you arrive at an unscheduled time you may be asked to wait until all the dogs are placed back in their kennels so that I can safely leave the kennel room. If you are dropping off before a flight, this may interfere with getting to the airport on time. If you have scheduled to have your dog bathed before pick up and you arrive early, it is possible that your dog will not be ready to go home yet. So, please plan accordingly. I do understand that unexpected circumstances to arise, and I will make every effort to accommodate your needs, but advanced notification is expected.

MAKING AND CANCELING RESERVATIONS

Reservations may be made over the phone, by email, or at the facility during a scheduled appointment (after taking a tour, dropping off or picking up your pet). If you are a new client, you will need to fill out a Boarding Agreement and a Pet Information Sheet for each of the pets you plan to board. Both of these forms are available from the website, or you may pick them up in person at the facility. You will also need to provide verification of all the required vaccinations for each pet. This may be done by bringing in copies of the vaccination certificates, or by having your vet fax them over. Once we have your paperwork on file, we can then call your vet to receive vaccination updates as they are needed for future visits.

If you have any specific concerns about the care your pet will receive while boarding with us, please bring them up when making the reservation. This way we can work together to make sure that all of your pet’s particular needs are met. I will also be able to plan ahead for any adjustments that may need to be made.

Should you need to cancel a reservation, we ask that you give at least 7 days advanced notice. Reservations cancelled with less than 7 days notice will be subject to a $20.00 cancellation fee. Exceptions to this will be considered on an individual basis.

WHAT TO BRING FROM HOME

There are very few items that I do not allow owners to bring from home. The two items that I do not need are food and water dishes. I provide stainless steel bowls and buckets for all the boarders, and prefer that you leave all dishes at home. The one exception to this is an elevated feeder. If your dog requires a raised feeding surface then you will need to bring it from home. Other than that, everything is fair game. Owners are allowed to bring beds, blankets, cushions, toys, treats, t-shirts, towels, crates, or virtually anything else that they feel will make their pet more comfortable. The one thing I do ask is that any bedding be washable. If you have any questions about specific items please feel free to ask.

If your dog requires a specific diet, then you must provide the food. Otherwise, your dog will be fed Blackwood dog food. Brochures are available at the facility if you would like to know more about Blackwood, or you can check them out on the web at www.blackwoodpetfood.com.

PAYMENT REQUIREMENTS

Payment in full is due when you pick up your pet. For stays of 10 days or longer, I require a 50% deposit, due when you drop off your pet. At this time, I accept payment in the form of cash or check only. Sorry at the current time, we Do Not Accept Credit Cards!